Browse Legal rules before account access
Our Legal position is simple: account access, available services and any transaction route depend on local law. Before access, we may ask you to complete the account path and phone verification so the account record matches the person requesting service. DANA, OVO, GoPay, QRIS, bank transfer
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and virtual account references can appear in transaction records, but availability depends on local law and the status of your account. We retain records only for operational, security and legal needs, then remove or restrict them according to our retention process. If a rule changes, we
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update this page and explain which request path applies. For an account question from Denpasar or another Indonesian location, contact support through the account route shown beside your wallet status.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.